Golden Rootz – Cancellation & Return Policy
We strive to provide premium quality products and customer satisfaction at every step.
Order Cancellation
- Orders can be cancelled before dispatch.
- Once the order has been shipped, cancellation requests may not be accepted.
To cancel an order, contact our support team immediately.
Return Eligibility
Returns may be accepted only under the following conditions:
- Wrong product delivered
- Damaged product received
- Manufacturing defect
- Missing items in the package
Non-Returnable Products
Due to hygiene and food safety reasons, the following products are generally non-returnable:
- Opened food products
- Used products
- Products with damaged seals after delivery
Return Request Timeline
Customers must report return or damage issues within 48 hours of delivery with proper proof such as photos or videos.
Refund Process
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method where applicable.
Replacement Policy
Eligible products may be replaced depending on stock availability.
Contact Information
For returns or cancellations:
Phone: +91 7889349744